Excahnge and Return Policy

EXCHANGE AND RETURN POLICY

Valid from June 2025

www.freakside.com.br

You may request an exchange or return of a product within 7 calendar days after receiving your order, as provided by the Consumer Defense Code.

CONDITIONS FOR EXCHANGE

For an exchange to be accepted, the product must be in perfect condition, with no signs of wear, and accompanied by all original items and tags.

The product should preferably be returned in its original packaging. If unavailable or if it does not offer proper protection, please use secure packaging for transport.

HOW TO REQUEST AN EXCHANGE

To request an exchange, send an email to [email protected] with the following information:

• Full name

• Order number

• Reason for exchange

After initial contact, you will receive shipping instructions via email.

RETURNS DUE TO CANCELLATION / CHANGE OF MIND

If you change your mind about the purchase, you may request a product return within 7 calendar days after receipt.

Send an email to [email protected] with:

• Full name

• Order number

After receiving and inspecting the returned product, the refund will be issued using the same payment method selected at purchase. The refund timeframe is up to 30 days.

PRODUCT WITH MANUFACTURING DEFECT

If the product presents a manufacturing defect, the request can be made within 30 calendar days after receipt.

Send an email to [email protected] with:

• Full name

• Order number

• Description of the defect

• Photos or videos proving the issue

The case will be inspected after receiving the returned product. Resolution and response will be provided within 30 days, in accordance with the Consumer Defense Code.

When applicable, the refund will be made using the same payment method used in the purchase, at no additional cost.

PRODUCT SHIPPING

Shipping costs for returns due to change of mind or manufacturing defects are the responsibility of FREAKSIDE CO, handled via reverse logistics.

Upon request approval, you will receive a Post Office prepaid postage code via email.

Packaging costs for shipping are not covered by FREAKSIDE CO.